Video guides & FAQ

Help Centre

How to use your OptionsCard

  • Open it, unwrap it or load to your mobile wallet
  • Open catalogue from link
  • Over 60+ brands to choose from
  • Choose your favourite brand... it arrives in your inbox to spend straight away!
  • No fuss, no registrations, no silly apps.
Redeem

How to register your Hollr Reward MasterCard

*Exclusive to Business customers. Company validation required.

  • Place your order for Hollr Reward MasterCard
  • Take note of the code / card identifier and follow the link provided
  • Click "Register your new card" and insert the code / card identifier
  • Add your phone number including the country code. This will be your login ID
  • Enter your code received via SMS and follow the steps to create your account.
  • Check your email and accept the T&C's and choose your ePIN
  • Click "Show card details"
Redeem

Frequently asked questions

OptionsCard

Do I have to redeem it all in one go?
No. You can redeem some now, and some later. You can redeem for more than one brand at a time. You can even add one or more OptionsCard's together so you can build up a bigger value.
How do I use an OptionsCard?
Think of an OptionsCard as a "swap" card. You swap the value on the OptionsCard for a digital gift card of your choice from the great range of brands on our site. The digital gift cards for our retailer partners are emailed to you instantly and you use it just like normal - scan at the till or spend online depending on the brand you choose.
Do I have to store it in my mobile wallet?
Not at all - you'll always have access to your original OptionsCard email, and you can use it straight from there if you wish.
Can I spend my OptionsCard directly online or instore?
No, you must first redeem your OptionsCard for your preferred brand of gift card, and then you can spend that directly online or instore.
Regifting my OptionsCard – what will the new recipient get?
When you re-gift all, or part, of your OptionsCard we generate a completely new OptionsCard just for them. You can personalise it with your own message or video, just as you do when you first buy an OptionsCard.

Hollr Card

Getting Started / Registration

How do I register my Hollr card?
Visit Hollr Reward Card - DiPocket and select "Register Card." Enter your Card Identifier and telephone number, then follow the on-screen instructions to create your account. Once registered, you can log in to view your card, check your balance and transaction history, and manage your account.
How can I register a second Hollr card if I already have an account?
Log in to your existing Hollr account, select "Add New Card," enter the 8-digit Card Identifier from your order confirmation email, and create a unique ePIN. Your new card will then be added to your existing account.
Where can I find my 8-digit Card Identifier?
Your 8-digit Card Identifier can be found in your order confirmation email, under the code or link section.
Where can I find my DiPocket verification code?
Your verification code is sent by SMS. If you do not receive it within 30 seconds, check your SMS spam or junk folder. If it still does not arrive, try registering again to request a new code. If the issue continues, please contact support at support@optionscard.ie.

Card Value & Balance

What values can I load onto a Hollr card?
Hollr cards are available in the following fixed denominations:
  • €100
  • €250
  • €500
  • €1,000
Can Hollr cards be combined?
No. Each Hollr card holds its own balance and cannot be combined or merged with another card.
Can I top up or reload my Hollr card?
No. The Hollr card is loaded with a fixed value when issued and cannot be topped up or reloaded. Once the balance has been spent, the card can no longer be used.
Where can I check my Hollr card balance?
Log in to your DiPocket account to view your available balance and transaction history. You will also receive an SMS after each transaction showing your remaining balance.
What is the expiry period of a Hollr card?
Once registered, your Hollr card balance is valid for two years.

Fees & Transactions

Is there a transaction fee for using the Hollr card?
Yes. A fee of €0.25 applies to every transaction, whether it is made in store, online, or using contactless payment.
My card was declined even though I have enough funds. Why?
Remember that the €0.25 transaction fee is deducted from your card balance with each purchase, so the amount available to spend is slightly less than your displayed balance. For example, if your balance is €100, the maximum you can spend in a single transaction is €99.75, as €0.25 is required to cover the transaction fee.

Support

Where can I get help with my Hollr card?
If you have any issues with your Hollr card or your DiPocket account, you can contact the DiPocket Customer Support team directly via their customer service portal: Contact us - Hollr Reward Card - DiPocket